Terms and Conditions

Terms and Conditions

J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S.

TERMS AND CONDITIONS OF TICKETS SALE


These terms and conditions of sale of the ticket office (onwards, go “T&C”) are irrevocably accepted by the third person who, using your registration details or setting up a new login profile (onwards, the user") or in person, run through different sales mechanisms, which includes online sales on the website of the different events, whose Uniform Locator Resource (for its acronym in English "URL") is: www.j4infinity.com (hereinafter the "website") o por cualquier otro medio dispuesto por J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S.

1.TICKET PURCHASE CONDITIONS

1.1. Acceptance of these T&C constitutes a Sales Contract between J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., and the User. J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., is a registered trademark that is licensed for exclusive use by J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S.

1.2. The ticket office sale of J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., are made directly, as responsible for the project development process, or by mandate of those who receive the authorization required to hold the events (Other "Producers"); para tal efecto se identificarán con razón social o nombre y número de identificación tributaria en las boletas del respectivo evento. Nevertheless, when it comes to third parties J4, will not be responsible for the modification, postponement or cancellation of the same, nor the quality or content of the event.

1.3. The purchase is subject to the approval and verification of the credit / debit card by the bank, or financial institution, through which the User makes the purchase, así como a la verificación de los datos. El Usuario reconoce y acepta que J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., does not in any way control the payment pages or bridges through which credit or debit card transactions are made. In this sense, J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., It will not be responsible for the handling of the information that the User provides to these pages or to the banking entities to carry out said transactions.. The management of the transmission and filing of the aforementioned information will be the sole responsibility of said pages or of the banking and / or financial entities to which the User is affiliated according to the terms and conditions of said pages..

1.4. The User accepts and acknowledges that the ticket office that he acquires from J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., may have an added cost for the services offered by J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., this cost can be versatile depending on the event, the amount of tickets purchased and the delivery service of the ticket office that the User chooses, among others. These added costs will be previously informed to the User and awarded by him at the time of making the purchase of the ticket office through the website of J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., or by any other face-to-face means. In addition J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., reserves the right to modify, the value of the ticket office published and offered, always reporting on the website of J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., and in the lockers arranged the reformed values, complying with the regulation adjustable to the matter.

1.5. In the case of purchase on the website of J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., and when it successfully completes the purchase process, The invoice will be sent to the email provided by the User with the corresponding proof of payment detailed by concepts and the purchase confirmation number. In face-to-face sales the invoice will be delivered directly.

1.6. The purchase of each ticket will be subject to the payment of the corresponding current ticket sales tax or tribute..

1.7. The limit of tickets to be acquired announced for each event is per person or box.

2.OF THE EVENT

2.1. Entrance to the event is conditional on the presentation of the valid ticket or ballot, and to the review of the authorized personnel of the person and their objects, being able to deny access according to the conditions and rules previously informed by J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., and established by the organizers or Producers of the event.

2.2. The ballot will only be valid for the date, location and time indicated therein; all the data contained in each of them corresponding to the event and have been known and accepted by the User.

3.RETURN AND EXCHANGE POLICY

3.1. In the event that the User does not appear to enter and enjoy the event, on the date and time, purchased at the box office, the payment will be made without refund, changes, compensation or recognition of any kind, except for the causes established below.

3.2. The User accepts that all the event data, number of ballots, locations, ticket office value, access conditions, dates and times of the event, have been reviewed by him, prior to the purchase you make. J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., You are not obliged to make changes or refunds of money due to mistakes in the dates, hours, recorded values, event name, terms, quality of the shows, or any other fact generated and / or accepted by the User.

3.3. It is the User's responsibility to care for and safeguard the ticket office., in the case that it is delivered physically; so it should be kept in a safe place, away from the heat, humidity or sunlight; Regarding the technological ticket office managed by link, the user must be aware of the sending of this; J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., you are not obliged to replace lost tickets, deteriorated, broken or stolen, being the responsibility of the User.

3.4. J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., undertakes only in the following cases with the User to return the corresponding cost to the Ticket Office, not including service fees and additional charges, or to provide the solution to the problem that has been caused, as requested:

3.4.1. The right of withdrawal or the option of reversion of payment is exercised by the user, in the T&C of the articles 47 and 51 of the law 1480 of 2011 (Consumer Statute), and as established later in these T&C.

3.4.2. In case of total cancellation of the event (understanding as canceled the event when it has not started), The User must follow the procedure that J4 INFINITY SOLUCIONES & ENTERTAINMENT S.A.S., point to request your refund within 30 (thirty) calendar days after the date the event should have taken place.

3.4.3. In case the event is postponed (understood as postponed when the date for the event is changed), The User may go to the place and at the times that J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., indicate to request your refund within the time that elapses between both dates, otherwise, It will be understood that the User agrees with the new scheduled date, and therefore no refund will proceed.

If the event is suspended or canceled, for any cause, in case of third party the (Producer), will inform J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., and this in turn to the User, the mechanisms and forms that will be available to request the return of the money paid by the ticket office. Said reports will be made in accordance with what is required by the applicable regulation..

3.5. In case the event is canceled and / or suspended (understood as suspended, when the event has already started and its continuation is not possible) due to force majeure or unforeseeable circumstances, as natural phenomena, legal or material impediments, no refund or exchange will proceed for the User.

Next, We detail the process to follow for the return of your money that will be made within the following thirty business days, according to the legal term allowed:

3.6. Returns with Credit or Debit Card Purchases: Todos los usuarios que compraron boletas para el evento tendrán el dinero correspondiente al valor de la boletería abonado en su cuenta de la tarjeta de crédito o débito, as appropriate, with which they made the purchase.

3.6. Returns with Cash Purchases: Quienes realizaron la compra en efectivo deberán remitir un correo electrónico a servicioalcliente@j4infinity.com with the subject "Name of the event" to start the process of returning the purchase made in cash, and supply the following information:

3.6.1. Buyer's full name.

3.6.2. Type and number of the buyer's identification document.

3.6.3. Buyer's cell phone number.

3.6.4. Buyer email.

3.6.7. Number of tickets purchased.

3.6.8. Copy of the tickets purchased; readable.

4.WITHDRAWAL AND REVERSAL OF PAYMENT

4.1. In all ticket sales or event assistance made through the direct means or website of J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., The right of withdrawal shall be understood to have been agreed in accordance with the provisions of article 47 of the law 1480 of 2011. Thus, in case the User decides to exercise the right of withdrawal that is appropriate, You must request it through the call center of J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., after which the ticket sales contract will be terminated and the money paid for attending the specific event will be refunded.

The User will have a maximum term of three (3) business days from the conclusion of the purchase contract to exercise the right of withdrawal for which, within this term of having collected the ballots, you must return them to J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., by the same means and in the same conditions in which you received it. Transportation costs and others that the return of the ticket entails will be covered exclusively by the consumer.

The ticket sales service charge is caused at the time the consumer's agreement is produced, so it is not subject to the right of withdrawal.. J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., will refund the money from the ballot, in the terms mentioned here, in accordance with the provisions of the Law 1480 of 2011.

4.2. In accordance with the terms of the article 51 of the law 1480 of 2011 (Consumer Statute) and the Decree 1074 of 2015 (Regulatory only in the Commerce sector, Industry and Tourism) PAYMENT REVERSAL applies only to electronic commerce operations, in this way with J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., applies only to payments made by credit card, debit or other electronic payment instrument, on the website or directly in Colombia when the causes established in the articles are met 51 of the law 1480 of 2011 and 2.2.2.51.2 of the Decree 1074 of 2015 modified by Decree 587 of 2016.

To make the reversal effective as a consumer, the User must fully follow the procedure for this purpose., and the suggested form, which can be consulted on the page www.j4infinity.com.

5.TICKET DELIVERY

5.1. If the User selects the "pick-up" service, you have the option of picking up tickets up to one day before the event, directly at authorized Points of Sale, or at the box office on the day of the event. in addition, The User accepts that the ticket office must be collected only by the holder of the card with which the payment is made, Therefore, when collecting the ballots, you must have:

5.1. Purchase confirmation number (provided at checkout).

5.2. The credit or debit card with which the purchase was made.

5.3. Valid identity document of the cardholder (identification card, Valid ID or passport).

This service allows you to make your purchase without physical contact and much faster. Entra en la Online store, haz tu compra y elige la opción recoger en tienda (‘Pick Up’). recoger tu pedido sin esperas y sin contacto físico

Failure to show up with the aforementioned requirements will result in non-delivery of the ticket office, without any responsibility for J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., or the Promoter. Exceptions will not apply to the above, being only possible the delivery of the(s) ticket(s) to the holder of the card with which the payment is made, that meets the aforementioned requirements.

5.2. If the User selects the "print-ticket" service, You will receive the email or you will be able to access your user account created on the website of J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., to download ballots in PDF files, which can be printed on any printer. Print must be legible, so it is recommended to avoid bending or wrinkling the sheet, so that the barcode can be easily captured by our readers.

Is IMPORTANT that at the entrance of the event the User presents the printed ticket, otherwise you will not be able to enter the event. In case more than one impression is submitted, access to the bearer will be denied regardless of who is credited as the buyer. In this sense, any responsibility for misuse, misuse, Loss or any other similar file forwarded will fall exclusively on the User.

For this reason, it is suggested to take care of the downloaded file, as well as the printed ballots in a safe place to avoid being used by anyone else. The User will be responsible for any use made of said file once it is sent to the email provided by the User..

6.TREATMENT OF PERSONAL INFORMATION

All the personal information that the User will supply to J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., will be treated in accordance with the Privacy Policy and Treatment of Personal Data of J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., and the Privacy Notices available at the time of registration of the User on the website of J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S. Therefore, The User understands and accepts that by making use of the website of J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., to purchase the ticket office, You must provide personal information which will be treated according to the aforementioned documents and for the purposes that the User has previously and expressly authorized to J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S.

7.DISPUTE RESOLUTION

Purchases made on the website of J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., are carried out under the terms of Colombian regulations, in particular the laws 527 of 1999 and 1480 of 2011, as well as according to the present T&C and the Privacy Policy and Treatment of Personal Data of J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., that the User declares to know and accept. Similarly, the User submits to the exclusive Colombian jurisdiction for the resolution of any dispute that may arise regarding the use of the website. J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S.

Similarly, The User agrees to make any claim first before J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., before resorting to other means to resolve disputes, as well as to make use of all alternative dispute resolution methods such as conciliation or friendly composition.

For which the User is thanked to contact J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., so that the required solution is provided, through the PQRS reception module or the call center of J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., customer service line 601 4824464 – servicioalcliente@j4infinity.com.

  1. 8. J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., reserves the right to modify these T&C at any time, in such a way that the modification will enter into force and will have effects against third parties from its publication on the website of J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., Therefore, Users are recommended to frequently visit and consult the T&C to know about these changes. In the case of substantial modifications to the privacy policy, They will be informed in accordance with the applicable legislation..

Article 13 of the Decree 1258 of 2012 determines that the Ministry of Culture will authorize the ticket office operators that carry out the sale of the ticket office and delivery of rights to attend public performances of the performing arts through the online system.

8.GENERAL RECOMMENDATIONS

  • *By selecting the TICKET PRINT option you are accepting all the conditions established here.
  1. *El ticket, for virtual events, validated by link, It will be valid on your cell phone or other electronic devices.
  2. *Any attempted fraud may be reported to the competent authorities and their entry to the event may be prohibited..
  3. *J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., will not be responsible for problems or difficulties that are caused with the copying or adulteration of the TICKET or ticket office. Avoid making copies or reprints, take the necessary precautions and keep them in a safe place.
  4. *Avoid being cheated, buy tickets only on sites or portals authorized by J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S., ignore resellers or strangers.
  5. *Ownership of this entry does not give the right to use it for advertising purposes, marketing or promotion.
  6. *In the event of any disagreement at the entrance of the event, the original ID will always be requested from the owner of the purchase., Photocopy of the identity card and the credit card with which I made the payment.
  7. *By selecting the PRINT TICKET option, you are accepting all the conditions established here.

Print ticket te ofrece el servicio de generación e impresión de entradas infalsificables. Puedes además verificar sin internet tu ticket para garantizar el ingreso de la persona.

9.REGULATORY FRAMEWORK

Law 1493 of 2011 “by which measures are taken to formalize the sector of the public spectacle of the performing arts DECREE 1276 FROM 2020(September 23)-Por el cual se reglamentan y desarrollan los artículos 132 a 136 of the Decree Law 2106 of 2019, concerning the simplification of procedures and requirements for the realization of public performances of the performing arts, and other provisions are issued.

Cordially,

J4 INFINITY SOLUTIONS & ENTERTAINMENT S.A.S

Customer service